Aastra XML Integration with PBX
Visual Voicemail
• Simple integration with the Voice Mail server
• Features: Play, Delete, Forward...
Directory Services
• Easy access from the phone to: Switch directory, Microsoft Exchange global list and Microsoft Exchange personal contacts.
• Reverse Directory: On the fly database lookup and Equivalent to a screen-pop using the action uri incoming.
• Hosted by a simple Web server.
DND - Call Forwarding - Call Waiting
• Standard server-side phone settings: DND, Call Forwarding, Call Waiting.
• Status can be displayed on the idle screen using the message line or with the LED status.
Parked Calls
• User can access and display the list of parked calls.
• Can scroll through list to pickup the parked call.
Conference Calls
• Easy integration with the conference bridge.
• Features for the conference master: Invite someone, Mute, Kick, Lock.
Call Center Appliction
• Agent without PC, the call center agent application is an XML application.
• Any Web based call center application could be available in a simplified version directly from the phone.
Features
- Login/Logout
- Screen-pops (action uri incoming)
- Queue Real-time status
- Simplified report access
- Dedicated keys (record, emergency key, transfer…)
- Automatic Wrap-up (action uri on-hook)
Hot Desking
- XML softkey to logout from phone:
- Voice mail password protected.
- Captured phone configuration associated with extension.
- Reset phone to defaults with login prompts for new user.
- XML softkey to login into new phone:
- Enter extension number and voicemail password.
- Re-associate old config data with new MAC address.
- Reset phone to take on original appearance.
