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What is Flexor™ CTI?

Simple, cost effective CTI to empower your workforce

For organisations relying on CRM activity for business success, the ability to easily integrate VoIP telephony with an on-demand CRM system or PIM can deliver significant business advantage by improving productivity and streamlining business processes – resulting in improved ROI.

Features such as click-to-dial, screen popping and on-screen call control raise productivity, whilst the ability to journal and log calls direct to customer records and report on all call activity ensures that team sales performance along with inbound, outbound and call time efficiency is maximised.

Downloaded over the web directly to a user’s desktop, and requiring no servers, Flexor CTI bypasses costly system and equipment upgrades, and speeds implementation. It is an easily scalable solution that also minimises IT support – even when implementing across multiple sites in different countries.

Camrivox Flexor | Simple to install, no server needed

Flexor™ CTI for CRM and Outlook. Watch the videos:

Watch to see the benefits of Flexor to your business.

NEW: Video showing an call control, screen pop and activity logging.

Flexor CTI for NetSuite is listed in the SuiteFlex Solutions Directory.

Available for this ever popular Personal Information Manager.

Flexor CTI for Salesforce

Salesforce has long been recognised as a leading on-demand CRM solution to manage customer relationships. Bringing low cost, full-feature CRM capability to small and medium sized businesses, it has helped to transform the business landscape by allowing SMBs to compete with much larger organisations without the need for large scale IT investment.

Flexor CTI for Salesforce adds the extra dimension needed for total customer interaction, seamlessly integrating telephony with Salesforce Professional, Enterprise or Unlimited to deliver advanced call features such as on-screen call control, screen pops and activity logging. By capturing all call activity directly into customer records, Flexor CTI not only helps businesses to better track customer contact, but also enables management reports set up in Salesforce to highlight group call performance, and maximise inbound, outbound and call time efficiency.

Flexor CTI for Microsoft Dynamics CRM

The trend towards hosted CRM applications based on SaaS pricing has enabled SMEs to compete with larger enterprises despite minimal resources. However, for those businesses averse to hosting customer data externally there remains a demand for on-premise solutions.

By offering both hosted and on-premise versions, Microsoft Dynamics CRM is arguably one of the most significant CRM offerings on the market.

Flexor CTI adds an extra dimension by seamlessly integrating telephony with Microsoft Dynamics CRM, delivering advanced call features such as on-screen call control, screen pops, call logging and management reporting for total customer interaction.

Flexor CTI for Microsoft Dynamics CRM complements Flexor CTI for Outlook, as it enables businesses to have a mix of users – some using CRM and some using Microsoft Outlook. All users can still have the same CTI solution with their telephony, allowing for a natural upgrade path moving from Microsoft Outlook to Microsoft Dynamics CRM.

Flexor CTI for NetSuite

A leader in on-demand web-based applications, NetSuite has played a prime role in bringing low cost, full-feature CRM capability to small and medium sized businesses. Offering a range of popular web-based CRM software to manage customer relationships and business processes, NetSuite has helped to transform the business landscape by enabling SMBs to compete with much larger organisations without the need for large scale IT investment.

Flexor CTI for NetSuite adds the extra dimension needed for total customer interaction, seamlessly integrating telephony with NetSuite CRM, CRM+ or Small Business to deliver advanced call features such as on-screen call control, screen pops, call logging and management reporting for total customer interaction.

By capturing all call activity directly into customer records, Flexor CTI not only helps businesses to better track customer contact, but also enables management reports set up in NetSuite to highlight call performance, and maximise inbound, outbound and call time efficiency.

Flexor CTI for Outlook

Integrate your telephony with Outlook to improve productivity and streamline business processes – at a price you cannot ignore.

Flexor CTI for Outlook brings CTI functionality to the world’s most popular contact management application. Uniquely downloaded online directly to the user's PC, Flexor CTI is simple to install, highly scalable and bypasses costly infrastructure changes or additional servers. Full integration with Outlook makes it simple to use for anybody with Outlook experience:

click-to-dial for all your contacts
control inbound calls from within Outlook
when incoming calls are from existing contacts, Flexor automatically opens their records (screen pop), so you can add notes during or after a call

easily put on hold, transfer, or forward calls
automatically logs all call activity in Outlook Journal

Flexor™ CTI Advanteges
Major throughtput: click-to-dial
Cut call durations: screen pops
CRM: Capture call logs & data
Use presence to work as a team
No hardware needed
Incremental cost
Works with most phone systems