Call Center Technology

EUS Networks knows the call center business. Our technicians are experts in all aspects of an enterprise call center implementation. The human element and cultural subtleties are key part of your call center implementation.

We combine the best call center technology to match your technical needs along with highly experienced project managers to help manage, document and steer your solution.

SIP support for multi-site deployment utilizing
Simple centralized management for all call center locations
Supports home-based agents working anywhere in the world
Disaster recovery systems with attractive reduced-use pricing

Call Center Design Services

EUS Networks is a turnkey solution provider for enterprise VOIP and contact center alike. We design and build auto-attendants, IVRs and speech recognition systems for customers all over North America and Europe.

Total System Documentation

EUS will document every aspect of your installation and configuration. We will also create a custom call flow, which is a visual representation of your voice application. This will help you define exactly what your callers will experience.

Voice Programming

Our in-house programmers work with you and your team to build your application using the documentation you provide. Our IVR programs come with simple graphical management options for you and your team.

No Questions Asked Grace Period

EUS Networks extends FREE maintenance & support to all new customers for a limited time in order to assist with any minor tweaks and changes to your system. Onsite, Telephone & Email support and fixes are included for the remainder of your support agreement.

Voice and Web Programming

EUS custom builds every IVR with our own in house development team based on your call flows and documentation. We provide several other web based or graphical tools.

prairieFyre

prairieFyre Software Inc. is a Microsoft® Certified Solution Provider developing contact center and multimedia communications products based on Microsoft .NET technology.

Our expertise and core competency is in creating and deploying management software systems for enterprise contact centers. Our contact center products, which are part of the Customer portfolio, encompass all of the requirements of Internet age contact centers.

The Customer Interaction Solutions portfolio includes the following applications

Contact Center Management
Contact Center Management Entreprise Node
ACD Resiliency
Interactive Contact Center
Interactive Visual Queue

Contact Center PhoneSet Manager
Contact Center Softphone
Intelligent Queue
Multimedia Contact Center
Workforce Scheduling
Schedule Adherence

CRM
Traffic Analysis
Flexible Reporting
Contact Center Screen Pop
High Availability

Interactive Intelligence

Customer Interaction Center (CIC) gives your contact center a single IP communications platform that's both innovative and agile. Our contact center solution is innovative in its all-in-one, open standards architecture for multi-channel interactions as well as SIP and VoIP. Agile in its unified application suite for every aspect of the customer experience. And complete… in that you get everything required in a contact center solution to improve performance throughout your operation.

PBX/IP-PBX
ACD/multimedia queuing
Quality monitoring & reporting
IVR & self service automation

Knowledge management
Workforce management (WFM)
Outbound dialing
Multimedia recording

Screen recording
Agent scoring
Multi-site routing
Customer Satisfaction Surveys

ViciDial

VICIDIAL is an enterprise class, open source, call center suite in use by many large call centers around the world. VICIDIAL has a full featured predictive dialer. It can also function as an ACD for inbound calls, or closer calls coming from VICIDIAL outbound fronters. It is capable of inbound, outbound, and blended call handling. VICIDIAL even allows you to have agents logged in from remote locations.

The VICIDIAL agent interface has been translated into Spanish, Greek, German, French, Italian, Polish, Portuguese, Slovak, Russian, Dutch, and Brazilian Portuguese. The VICIDIAL admin interface has been translated into Spanish, Greek, German, and Italian.

Presence Opengate

OpenGate, based on the powerful opensource platform Asterisk, is a new component that allows an existing contact center to embrace a tool with flexible and cost-effective deployment options.

The OpenGate solution also allows for contact centers without existing technologies to implement an industry leading platform for all of their telephony and CTI requirements.

Presence OpenGate may be used as a dedicated standalone solution within an enterprise contact center and will serve as a gateway between the contact center and the PSTN via T1/E1 interfaces or SIP trunks for VoIP.

Presence OpenGate also allows an enterprise to extend an existing ACD/PBX investment by extending the platform to provide full ACD and CTI capabilities, even if the existing switch does not have an ACD or CTI package in place. Some of the advantages of working with Presence OpenGate are:

Reduced costs
Scalability. It allows to adapt and quickly increase the resources necessary to satisfy the demands of your Contact Center.

Integration with other infrastructures. Asterisk allows integration with any existing communications platform.
Reduced implementation time.

Reliability / Power of use.
Personalized solutions.