EUS Media

3CLogic - Best Call Center Software and Solution

3CLogic offers a complete and premise based Contact Center Solution. Based on innovative VoIP Telephony Application Grid (TAG) technology, 3CLogic simplifies the complexity and lowers the capital and operating expenses of Call Centers. Inbound, Outbound or Blended Contact Centers can be made fully operational in a matter of hours with complete flexibility and in a secure manner. Intuitive web based interface provides seamless integration with existing Customer Relationship Management (CRM) software.

Software Platform

Contact Center

3CLogic In Detail

System Features and Functions

Inbound Contact Center
ACD
IVR
CTI
Customer History Database
Web Integration APIs
Call Queuing and Parking
Skills Based Routing

Outbound Contact Center
Multiple Dialers – Predictive ,Auto, Preview
Leads Management and Data Import
IVR/ Voice Broadcasting
AMD Detection
Web Call Back

Common Features
Conference Call /Transfer/Chat
Call Recording
Call Scripting
Whisper, barge-in, coaching
Third Party CRM integration

Reporting Features and Functions

Inbound Contact Center
Call Recording
Historical Reporting
Real time Reporting
CRM Integration (Web / Hosted)
Customer History Database
Reports exportable in pdf, excel, word
Web view of call, queue, project data

Outbound Contact Center
Web view of call, agent, and campaign quality and performance monitoring
Whisper, Coaching and Barge-in functionality
Call History and CDRs
Call Recording

Web based CRM integration
Reports exportable in pdf, excel, word
Historical and real time reporting

Deployments

3CLogic Deployments

Customer Testimonials

"Our agents are spending twice as much time talking to prospects instead of dialing and dealing with busy signals. The service is very simple to purchase and easy to use. We buy as much capacity as and when
we need it."
John Irvine, President of Oak Tree Financial

"We are able to create and launch virtual call centers with volunteers working from anywhere in the country."
Phil Smith, President and CEO of CAPTEL

Architecture Overview

How 3CLogic works? Visit the Architecture Section to find specifications and diagrams.

Comprasion Chart

Why 3CLogic is better than traditional systems? See the comparison chart.

Screenshots

Real Time Dashboard to monitor call center operations and re allocate resources for best utilization

Web based recording playbacks and call detail records.

Single window Agent interface that can be customized with few clicks for best agent experience.

Agent performance comparison reports that can be customized on time/campaign basis.