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- 3CLogic Comparison
What’s Different in 3CLogic?
3CLogic
Dialing
Dialing is done from Agent PC. Call focus is directly given to local agent on PC or Call is transferred to another available agent.
Traditional System
Dialing
Dialing is performed on Central Server and calls are handed off to Agents.
AMD
Answering Machine Detection is done on Agent PC. Call focus is directly given to local agent on PC or Call is transferred to another available agent.
AMD
AMD is performed on Central Server followed by a call transfer to available agent.
Predictive Dialing
- Call Duration
- Finalization time
- Ring Time
- Call Pickup Rate
- Answering Machines Detected
- Humans Detected
- Other call errors like fax machines or network
- Manual Answering Machine handling time
Predictive Dialing
- Call Abandonment
- Total Run time
- Inter-Call Gaps
- Predicted Agent availability
- Local Agent availability
- Number of nodes in the system
- Calls being dialed in real-time by the system
- Real-time changes in abandonment, quality, agent shifts
Scaling
Lower cost per port and very high volumes of calls limited only by capacity of web servers. Optimal use of distributed PCs and bandwidth.
Scaling
Bandwidth and Dialer resources are centralized and expensive compared to 3CLogic.
And More...
- IVR/Message Playback/DTMF Detection are all done on Agent PCs to build interleaved applications like Outbound IVR
- Conferencing, Barge In, Call Transfer, Hold are also done between Agent PCs without involving the PBX
- CRM Integration is done with 3CLogic Client
What’s Different in 3CLogic?: Inbound
3CLogic Overview
A complete overview about 3CLogic advantages.
Architecture Overview
How 3CLogic works? Visit the Architecture Section to find specifications and diagrams.
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