- Products/
- Call Center Solutions/
- 3CLogic/
- 3CLogic Architecture
3CLogic - Best Call Center Software and Solution
3CLogic offers a complete premise based Contact Center Solution. Based on innovative VoIP Telephony Application Grid (TAG) technology, 3CLogic simplifies the complexity and lowers the capital and operating expenses of Call Centers. Inbound, Outbound or Blended Contact Centers can be made fully operational in a matter of hours with complete flexibility and in a secure manner. Intuitive web based interface provides seamless integration with existing Customer Relationship Management (CRM) software.
Software Architecture
3CLogic Contact Center Deployment
3CLogic's Architecture In Detail
Automatic Call Distribution (ACD) and Distributed Predictive Dialing (DPD)
- ACD
- ACD functions performed by all agent PCs as background process (call distribution based on centralized policies not visible to agents).
- Call Queues managed by SIP server.
- DPD
- Forward dialing performed by all clients as background process (not visible to agents).
- Distribution of voice detection and other predictive dialing functions avoids expensive centralized processing.
- Application of advanced pacing algorithms based on industry practices and regulations.
- Reduced abandonment rates based on advanced P2P presence management and tools such as preceding IVR.
Tag Benefits
Distribute expensive call processing functions
Distribute expensive call processing functionsReduce central processing choke-points
Increase service resiliency and stability
3CLogic Server Requirements-500 seats with HA
- Server Pair 1
(Portal and Recordings) - Single Dual Core Intel 2 GHz
- 5 Mbps internet, 1000 GB per month (upload/ download)
- 200 GB available disk space (Databases)
- Fedora6/ Linux
- 4 GB RAM
- 1 TB available disk space (Recordings)
- HDD with RAID recommended
- Dedicated public IP address
- Server Pair 2
(Telecom/SIP) - Single Dual Core Intel 2 GHz
- Mbps internet, 1000 GB per month (upload/ download)
- 200 GB available disk space (Databases)
- Fedora6/ Linux
- 4 GB RAM
- 1 TB available disk space (Recordings)
- HDD with RAID recommended
- Dedicated public IP address
- Server Pair 3
(Reporting Server) - Single Dual Core Intel 2 GHz
- 5 Mbps internet, 1000 GB per month (upload/ download )
- Fedora6/ Linux
- 4 Dedicated public IP address on each server
- 4 GB RAM
- 50 GB available disk space
- HDD with RAID is recommended
Costs
Light Weight General Purpose Server Costs with TAG 99.999% Availability Configuration
| Seats | 1.000 | 2.000 | 4.000 | 5.000 |
| Database Server | 2 | 2 | 4 | 4 |
| SIP Server | 2 | 2 | 2 | 2 |
| Recording | 2 | 2 | 2 | 2 |
| Other Rack Material | ||||
| Cumm CAPEX | $15.000 | $15.000 | $19.000 | $19.000 |
| Database Server | $4.000 | $4.000 | $8.000 | $8.000 |
| SIP Server | $4.000 | $4.000 | $4.000 | $4.000 |
| Recording | $4.000 | $4.000 | $4.000 | $4.000 |
| Other Rack Material | $3.000 | $3.000 | $3.000 | $3.000 |
3CLogic Overview
A complete overview about 3CLogic advantages.
Comprasion Chart
Why 3CLogic is better than traditional systems? See the comparison chart.
3CLogic Function Diagrams
3CLogic has pioneered an innovative approach to deliver enterprise Internet telephony applications quickly and inexpensively. 3CLogic's software platform creates contact center efficiencies by leveraging the latest emerging networks, technologies, and search retrieval techniques to help businesses tap into the world markets to solve technical business challenges on demand and in real-time.
Click on the diagrams to enlarge them.
Carrier Termination
Local Termination
Transfer / Conferencing / Barge In
Carrier / Gateway Failover
Business Continuity
Agent Node Failure
EUS Networks © 2008 267 Fifth Avenue. Suite B101. New York, NY 10016 212-624-5943
